Heating off or water leaking? We fix it this week
Gas Safe engineers and plumbers for Colchester and north-east Essex. You get a fixed price before any work starts.
4.9 from 640 reviewsRated by homes across Colchester
What is the problem?
Pick one to see the likely cause and a starting price.
Likely a combi fault
from £95On a combi boiler this is often a stuck diverter valve or low pressure. Check the pressure gauge first, then book a repair if it reads between 1 and 1.5 bar.
Likely a slow leak
from £95Pressure that falls again after a top-up means water is escaping somewhere. Common places are a radiator valve, the pressure relief pipe or the expansion vessel.
Air or sludge in the system
from £450Cold at the top means trapped air, which you can bleed yourself. Cold at the bottom or cold all over usually means sludge, and a power flush clears it.
Turn off the water first
from £120Close the stopcock, usually under the kitchen sink, and switch off the boiler. Then call us. An engineer can be with you within two hours.
A blockage we can clear today
from £120Slow sinks and gurgling toilets mean a partial blockage. We clear it, then check the pipe with a camera so it does not come back.
Leave the house and call 0800 111 999
Do not use switches or flames. Open the doors, turn off the gas at the meter if you can, and call the National Gas Emergency line. When it is safe, we find and fix the fault.
Twelve jobs we do every week
All services and prices- 01Boiler installationNew combi, system and regular boilers fitted in a day, with the old one taken away.from£1,950
- 02Boiler repairSame-week repairs for leaks, lockouts, low pressure and no hot water.from£95
- 03Boiler servicingYearly safety checks that keep your warranty valid and catch faults early.from£85
- 04Emergency plumberBurst pipes and serious leaks handled day or night, seven days a week.from£120
- 05Leak detection & repairWe trace hidden leaks under floors and behind walls with as little damage as possible.from£160
- 06Bathroom installationFull bathroom refits, from first sketch to the last line of grout.from£6,500
- 07Central heating & radiatorsNew radiators, power flushing and balancing for an evenly warm home.from£450
- 08Blocked drainsSinks, toilets and outside drains cleared, with the cause found and fixed.from£120
- 09Kitchen plumbingSinks, taps, dishwashers and washing machines connected and tested.from£140
- 10Landlord gas safety certificatesAnnual CP12 checks for landlords, with reminders before each one is due.from£75
- 11Hot water cylindersUnvented and vented cylinders supplied, fitted and serviced.from£1,250
- 12Smart heating controlsSmart thermostats and radiator valves set up so you heat only the rooms you use.from£180
How a visit works
From your call to hot water again
Tell us what is wrong
Call, or pick the fault above. We give you a two-hour arrival slot and a likely price on the phone.
An engineer arrives in the slot
You get a text with their name and photo when they set off, so you know who is at the door.
You agree the price first
They find the cause, explain it, and give you a fixed price. Work starts only when you say yes.
Fixed, tested and tidied
We test the repair, clean up, and email the invoice and the 12-month guarantee the same day.
About Tidewell
A Colchester firm that answers its own phone
Dan Whitlock started Tidewell in 2011 with one van and a list of neighbours. Today six engineers cover the town and the villages around it, and Lucy in the office still takes most of the calls.
We keep the area small on purpose. It means short drives, quick call-outs, and engineers who already know the houses on your street.
Reviews
4.9
Average from 640 reviews by customers in Essex
"The boiler died on a Friday night in January. Dan was at the door by nine the next morning with the part in the van, and we had heating again before lunch."
Areas we cover
Colchester and every village within 15 miles
ColchesterWivenhoeMerseaTiptreeWithamManningtreeBrightlingseaDedhamCoggeshallFrintonKelvedonRowhedge
Fix it yourself, or know when to call
All advice
Why is my boiler losing pressure?
Low pressure is the most common boiler fault we see. Here is how to check it and when to call us.
How often should a boiler be serviced?
Once a year is the rule for most homes. This is what a service covers and why it matters.
What to do when a pipe bursts
Act in the first five minutes and you can save a floor. Follow these steps, then call us.
Burst pipe or no heating tonight?
Emergency line, 24 hours
01206 000 418